Replacement Policy

In the event that the return is for a reason beyond the control of the
to wonderbum.com, freight costs will be borne by you (the
customer). If the product is found to be damaged upon receipt, in
The customer's address wonderbum.com will bear the shipping costs
for the replacement of the product.
If a damaged, mistreated, or non-matching product is sent during the replacement process, wonderbum.com will cover the shipping costs.

Returns are not accepted in the following cases:

• That the products were on sale and/or had discounts.
• If the product was used or opened.
• If the packaging or product is not the original.
• If the packaging has non-original labels or if they are damaged.
• If the product is scratched, dirty, or otherwise damaged due to customer error.

wonderbum.com must respond to the claim within a period of time that cannot be
will exceed fifteen business days from the date of the claim. wonderbum.com may refuse to cover the claim if
This is untimely or when the product has been used in conditions
other than those recommended or inherent to their nature or essential deterioration,
irreparable.

To file a claim and begin the replacement process, please send an email to servicioalcliente@wonderbum.com with the following information:

• Indicate the reason why you are requesting its replacement.
• Evidence (Photographs).
• Purchase ticket.

Terms of use

We have made every effort to display the colors of our products as accurately as possible as they appear on the Site. However, because the actual colors you see depend on your monitor, we cannot guarantee that the color displayed on your monitor will be identical to the actual color.