Privacy Notice

Wonderbum LLC, better known as Wonderbum LLC, internet portal https://Wonderbum.com/, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

 

What data do we collect and for what purposes will we use it?


To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Home
  • Home phone
  • Cellular phone
  • Email

We use the following payment gateways: Shopify Payments, PayPal, from which we obtain information such as customer name, payment amount, and payment date.

 

The personal data we collect and how we use it will be used for the following purposes, which allow us to provide you with better service:

 

A. Primary Purposes:

  • Name (Verify your identity and information).
  • Federal Taxpayer Registry (RFC), (In case the client requires an invoice)
  • Address (Verify that the delivery is correct)
  • Home/Cell Phone (To contact the customer if they have any questions regarding the product and/or payments, etc.)
  • Email (Through which we notify the customer of their tracking number and the courier company through which their order will be sent)
  • Payment (Verify that your payment is correct and reflected on the payment platform, depending on the payment method you have chosen)
  • Provide the necessary attention so that the customer can complete the purchase.
  • Deliver to your home or the location indicated by the customer.
  • Inform you and/or contact you regarding the status of your purchase.
  • Address your questions, complaints and suggestions as a customer (return and/or exchange of products)

 

B. Secondary Purposes:

  • Sending information that we consider may be of interest to you.
  • Answer your questions or comments.
  • Sending advertising and promotions.
  • Monitor online sales to ensure customer satisfaction, providing customer service (providing support during the purchasing process, validation, clarification, returns, shipping, cancellation, and product purchase follow-up).
  • Tracking payments and/or transactions through various payment receiving channels.
  • He sent orders to him.
  • For issuing invoices.
  • Marketing or advertising
  • Commercial prospecting

If you do not wish your personal data to be processed for these secondary purposes, you can notify us of this at this time using the following mechanism:

customerservice@wonderbum.com

customerservice@wonderbum.com


Refusal to use your personal data for these purposes cannot be a reason for us to deny you the services and products you request or contract with us.

 

With whom do we share your personal information and for what purposes?

 

We inform you that your personal data is shared within the country with the following individuals, companies, organizations, or authorities other than us, for the following purposes:

 

Recipient of personal data

Purpose

Requires consent

Accounting Department

Accounting, Financial Management, Billing and Collection.

No

Sales Department

Market Research, Record Archiving and contractual relationship file for monitoring future services.

No

Technical Support Department

Customer Service, Respond to your requests for information, attention, and service, Evaluate the quality of the service we provide, Provide the requested products, Provide the requested and/or contracted services.

No

Customer Service Department

Customer Service, Respond to your requests for information, attention, and service, Evaluate the quality of the service we provide, Provide the requested products, Provide the requested and/or contracted services.

No

Marketing and Advertising Department

For the creation, study, analysis, updating and maintenance of the products and services you contract with us, Develop studies and programs that are necessary to determine usage and consumption habits, Offer you new products and services tailored to your interests and needs, Notify you about new services or products that are related to those already contracted or acquired, Newsletters and communications about our organization, products and services.

No

Social Media Department

For the creation, study, analysis, updating and maintenance of the products and services you contract with us, Develop studies and programs that are necessary to determine usage and consumption habits, Offer you new products and services tailored to your interests and needs, Notify you about new services or products that are related to those already contracted or acquired, Newsletters and communications about our organization, products and services.

No

Department of Strategic Planning

To create, study, analyze, update, and maintain the products and services you contract with us, to develop studies and programs that are necessary to determine usage and consumption habits, and to offer you new products and services tailored to your interests and needs.

No

Department of Communication

To create, study, analyze, update, and maintain the products and services you contract with us, to offer you new products and services tailored to your interests and needs, to notify you about new services or products related to those already contracted or purchased, and to send you newsletters and communications about our organization, products, and services.

No

Design Department

For the creation, study, analysis, updating and maintenance of the products and services you contract with us

No

 


Regarding transfers that require your consent, we provide the following mechanism for you to grant it, if applicable. We remind you that if you do not grant your consent after reading this privacy notice, these transfers will not be possible: servicioalcliente@Wonderbum.com

 

How can you access, rectify, or delete your personal data, or object to its use?

 

You have the right to know what personal data we hold about you, what we use it for, and the conditions under which we use it (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request that we delete it from our records or databases if you believe it is not being used appropriately (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.

 

To exercise any of the ARCO rights, you must submit the respective request through the following means:

customerservice@Wonderbum.com

 

Regarding the procedure and requirements for exercising your ARCO rights, we inform you of the following:

a) By what means can the holder and, where applicable, his representative, as well as the latter's personality, prove their identity?
customerservice@Wonderbum.com

 

b) What information and/or documentation should the application contain?
Name, Address, Telephone, RFC, Email

 

c) In how many days will we respond to your request?
7 business days

 

d) By what means will we communicate the response to your request?
Email

 

e) In what media can the personal data you request be reproduced?
customerservice@Wonderbum.com

 

f) We provide the following forms or systems to facilitate the exercise of ARCO rights:
customerservice@Wonderbum.com

 

g) For further information on the procedure, we provide the following means:
customerservice@Wonderbum.com

 

 

 

How can you limit the use or disclosure of your personal information?


The contact information of the personal data person or department responsible for processing requests for restrictions on the use and disclosure of information:

 

a) Name of the person or department of personal data: Customer Service Department
b) Email: servicioalcliente@Wonderbum.com
c) Telephone number: 018007007086
Other contact information: claudia.ocotzi@Wonderbum.com

You may revoke your consent to the use of your personal data

You may revoke any consent you may have given us to process your personal data. However, please note that we may not always be able to fulfill your request or terminate processing immediately, as we may be required to continue processing your personal data due to legal obligations. You should also bear in mind that for certain purposes, revoking your consent will mean that we cannot continue providing the service you requested or that your relationship with us will be terminated.

To revoke your consent, you must submit your request through the following means:

Email: servicioalcliente@Wonderbum.com


Regarding the procedure and requirements for revoking your consent, we inform you of the following:

a) By what means can the holder and, where applicable, his representative, as well as the latter's personality, prove their identity?

customerservice@Wonderbum.com

b) What information and/or documentation should the application contain?
Name, Address, Telephone, Email

c) In how many days will we respond to your request?
7 business days

d) By what means will we communicate the response to your request?
customerservice@Wonderbum.com

e) For further information on the procedure, we provide the following means:
customerservice@Wonderbum.com

In the cases described above, the Data Controller will duly inform the Data Subject or legal representative of the reason for the decision within the established timeframes, using the same means used to submit the request or the one indicated by the Data Subject. If the Data Subject feels affected by the Data Controller's decision, they may seek legal action before the National Institute for Transparency, Access to Information, and Protection of Personal Data (the "INAI").

 

 

You may also register with the following agencies if you do not wish to receive advertising from us:

Public Registry of Users, for more information consult the CONDUSEF website

 

The use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons, and other technologies to monitor your internet usage and provide you with better service and browsing experience. We will use the personal data we collect through these technologies for the following purposes:


Understand traffic flow and movement patterns in connection with the service we provide.
Know the number of visitors who access our Website
Know the types of internet browsers (Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc.) used by Users.
Know the types of operating systems (Windows or Macintosh) used by Users.
Better understand customer behavior.
They facilitate and measure the effectiveness of advertising and Internet searches.
Allow the User to have a more personalized experience.

Allow the User to have a safer and faster interaction on the Website.
Personalize, facilitate and improve your experience while browsing the Website.
Recognize a User when they browse the Website.
Monitor the performance of our services in order to continually improve them.

The personal data we obtain from these tracking technologies are as follows:

Session identifiers, usernames, and passwords
Region in which the user is located
User's browser type
User's operating system type
Date and time of the start and end of a user's session
Web pages visited by a user
Searches performed by a user
Advertisement reviewed by a user
Lists and consumption habits on shopping pages

 

These technologies can be disabled by following these steps: If you continue browsing after being informed about the Cookies and Web Beacons Policy, we will understand that you accept the use of cookies and web beacons by the website and applications. However, if you wish, you can change your cookie settings at any time by configuring your browser to accept or reject the cookies you receive or to have the browser notify you when a server wants to save a cookie. We use cookies and beacons to collect personal data.

 


How can you learn about changes to this privacy notice?

 

This privacy notice may be modified, changed, or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model; or other reasons.

We are committed to keeping you informed of any changes to this privacy notice by visiting https://Wonderbum.com.mx/pages/aviso-de-privacidad.

The procedure for notifications of changes or updates to this privacy notice is as follows:

Wonderbum reserves the right to periodically update this Notice to reflect changes in its information practices. It is the Data Subject's responsibility to review the content of this Notice on the website http://www.Wonderbum.com.mx. Data Subject will understand that failure to do so means that the Data Subject has read, understood, and agreed to the terms set forth therein, which constitutes consent to the changes and/or updates regarding the processing of their personal data.


SSL Security Certificate or Lock - Our website has an SSL certificate to provide security to visitors, indicating that the site is authentic, real, and trustworthy for entering personal data. SSL stands for Secure Socket Layer, a security protocol that ensures your data travels securely and completely. Data is transmitted between a server and a web user, and in feedback, is fully encrypted. Encrypted data travel refers to the use of mathematical algorithms and a system of keys that are only identified between the user and the server. By having an SSL certificate, the data is encrypted, ensuring that no one can read its contents.

Acceptance of the Terms

By using our services, you agree to the terms set forth above.

 

Last updated: 05/06/2019