Privacy policy
WONDERBUM is a trademark of ROUNDERWEAR S.A de C.V, better known as ROUNDERWEAR S.A de C.V, with registered address at 1603 Calle 18 Norte, Barrio del Alto neighborhood, Puebla City, Puebla Municipality or Delegation, Zip Code 72000, Puebla, Mexico, and website https://Wonderbum.com.mx/. WONDERBUM is responsible for the use and protection of your personal data. In this regard, we inform you of the following:
What data do we collect and for what purposes will we use it?
To carry out the purposes described in this privacy notice, we will use the following personal data:
Name
Federal Taxpayer Registration (RFC)
Address
Home phone number
Cell phone number
Email address
We use the following payment gateways: Openpay, ComproPago, and PayPal, from which we obtain information such as customer name, payment amount, and payment date.
The personal data we collect and how we will use it will be used for the following purposes, which allow us to provide you with better service:
A. Primary Purposes:
Name (To verify your identity and information).
Federal Taxpayer Registry (RFC) (In case the customer requires an invoice)
Address (Verify that the delivery was correct)
Home/cell phone number (To contact the customer if they have any questions regarding the product and/or payments, etc.)
Email (Through which we notify the customer of their tracking number and the courier company through which their order will be sent)
Payment (Verify that their payment is correct and reflected in the payment platform, depending on the payment method they have chosen)
Provide the necessary support so the customer can complete the purchase.
Deliver to their home or the location indicated by the customer.
Inform and/or contact them regarding the status of their purchase.
Address their questions, complaints, and suggestions as a customer (returns and/or exchanges of products)
B. Secondary Purposes:
Sending information that we believe may be of interest to you.
Responding to your questions or comments.
Sending advertising and promotions.
Following up on online sales to achieve customer satisfaction, providing customer service. (Providing support during the purchasing process, validation, clarification, returns, shipping, cancellation, and product purchase follow-up).
Tracking payments and/or transactions through various payment channels.
For shipping orders.
For issuing invoices.
Marketing or advertising
Commercial prospecting
If you do not wish your personal data to be processed for these secondary purposes, you can notify us immediately through the following mechanism: servicioalcliente@wonderbum.com
Refusal to use your personal data for these purposes cannot be grounds for us to deny you the services and products you request or contract with us.
With whom do we share your personal information and for what purposes?
We inform you that your personal data is shared within the country with the following individuals, companies, organizations, or authorities other than us, for the following purposes:
Recipient of personal data
Purpose
Requires consent
Accounting Department
Accounting, Financial management, billing, and collection.
No
Sales Department
Market prospecting, Archiving records and records of the contractual relationship for monitoring future services.
No
Technical Support Department
Customer Service, Respond to your requests for information, support, and service, Evaluate the quality of the service we provide, Provide the requested products, Provide the requested and/or contracted services.
No
Customer Service Department
Customer Service, Respond to your requests for information, support, and service, Evaluate the quality of the service we provide, Provide the requested products, Provide the requested and/or contracted services.
No
Marketing and Advertising Department
For the creation, study, analysis, updating, and maintenance of the products and services you contract with us, Prepare studies and programs necessary to determine usage and consumption habits, Offer you new products and services tailored to your interests and needs, Notify you about new services or products related to those already contracted or acquired, Newsletters and communications about our organization, products, and services.
No
Social Media Department
For the creation, study, analysis, updating, and maintenance of the products and services you contract with us, Prepare studies and programs necessary to determine usage and consumption habits, Offer you new products and services tailored to your interests and needs, Notify you about new services
or products related to those already contracted or acquired, Newsletters and communications about our organization, products, and services.
No
Strategic Planning Department
For the creation, study, analysis, updating, and maintenance of the products and services you contract with us, To prepare studies and programs necessary to determine usage and consumption habits, To offer you new products and services tailored to your interests and needs.
No
Communications Department
For the creation, study, analysis, updating, and maintenance of the products and services you contract with us, To offer you new products and services tailored to your interests and needs, To notify you about new services or products related to those already contracted or acquired, Newsletters and communications about our organization, products, and services.
No
Design Department
For the creation, study, analysis, updating, and maintenance of the products and services you contract with us
No
Regarding transfers that require your consent, we provide you with the following mechanism so that you may provide it, if applicable. We remind you that if, after reading this privacy notice, you do not provide your consent, such transfers cannot be made: servicioalcliente@wonderbum.com
How can you access, rectify, or delete your personal data, or object to its use?
You have the right to know what personal data we have about you, what we use it for, and the conditions of our use (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request that we delete it from our records or databases if you believe it is not being used appropriately (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.
To exercise any of your ARCO rights, you must submit the respective request through the following means: servicioalcliente@Wonderbum.com
Regarding the procedure and requirements for exercising your ARCO rights, we inform you of the following:
a) By what means can the data subject and, where applicable, their representative, as well as the latter's legal status, prove their identity? servicioalcliente@wonderbum.com
b) What information and/or documentation must the request contain? Name, Address, Telephone, Tax Identification Number (RFC), Email
c) In how many days will we respond to your request? 7 business days
d) By what means will we communicate the response to your request? Email
e) By what means can the personal data you request be reproduced? servicioalcliente@wonderbum.com
f) We provide the following forms or systems to facilitate the exercise of ARCO rights: servicioalcliente@wonderbum.com
g) For more information about the procedure, we provide the following means: servicioalcliente@wonderbum.com
How can you limit the use or disclosure of your personal information?
Contact information for the personal data person or department in charge of processing requests to limit the use and disclosure of information:
a) Name of the personal data person or department: Customer Service Department b) Address: Calle 18 Norte, Barrio del Alto neighborhood, Puebla City, Puebla Municipality or Delegation, Zip Code 72000, in the entity of Puebla, Mexico c) Email: servicioalcliente@Wonderbum.com d) Telephone number: 018007007086 Other contact information: claudia.ocotzi@rounderwear.com You may revoke your consent for the use of your personal data You may revoke the consent that, where applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that we will not be able to attend to your request or conclude the use immediately in all cases, since it is possible that due to a legal obligation we require to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue providing you with the service you requested, or the termination of your relationship with us. To revoke your consent you must submit your request through the following means: Email: servicioalcliente@wonderbum.com
Regarding the procedure and requirements for revoking your consent, we inform you of the following: a) By what means can the data subject and, where applicable, their representative, as well as the latter's legal personality, prove their identity? servicioalcliente@wonderbum.com b) What informatio
n and/or documentation must the request contain? Name, Address, Telephone, Email c) In how many days will we respond to your request? 7 business days d) By what means will we communicate the response to your request? servicioalcliente@wonderbum.com For more information about the procedure, we provide the following means: servicioalcliente@wonderbum.com
In the cases provided above, the Controller will duly inform the Data Subject or legal representative of the reason for the decision, within the timeframes established for such purpose, by the same means used to submit the request or the one indicated by the Data Subject. If the Data Subject feels affected by the resolution issued by the Data Subject, they may seek protection of their rights before the National Institute for Transparency, Access to Information and Protection of Personal Data (the "INAI").
Likewise, you may register with the following registries if you do not wish to receive advertising from us: Public Registry of Users; for more information, please consult the CONDUSEF website.
Use of tracking technologies on our website
We inform you that on our website, we use cookies, web beacons, or other technologies to monitor your behavior as an internet user and provide you with better service and browsing experience. We will use the personal data we collect through these technologies for the following purposes: To understand traffic flow and traffic patterns in connection with the service we offer. To understand the number of visitors accessing our website. To understand the types of internet browsers (Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc.) used by Users. To understand the types of operating systems (Windows or Macintosh) used by Users. To better understand customer behavior. They facilitate and measure the effectiveness of advertisements and internet searches. They allow the User to have a more personalized experience. They allow the User to have a safer and faster interaction with the Website. They personalize, facilitate, and improve the User's browsing experience on the Website. They recognize a User when they browse the Website. They monitor the performance of our services in order to continuously improve them. The personal data we obtain from these tracking technologies is as follows: Identifiers, usernames, and passwords for a session; Region in which the User is located; Type of browser used by the User; Type of operating system used by the User; Date and time of the start and end of a User's session; Web pages visited by the User; Searches performed by the User; Advertising reviewed by the User; Lists and consumption habits on shopping pages
These technologies can be disabled by following these steps: If you continue browsing after being informed about the Cookies and Web Beacons Policy, we will understand that you accept the use of cookies and web beacons by the website and applications. However, if you wish, you can change your cookie settings at any time by configuring your browser to accept or reject the cookies you receive or to notify you when a server wants to save a cookie. We use cookies and beacons to collect personal data.
How can you learn about changes to this privacy notice?
This privacy notice may be modified, changed, or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model; or for other reasons. We are committed to keeping you informed about any changes to this privacy notice by visiting https://wonderbum.com.mx/pages/aviso-de-privacidad. The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows: Wonderbum reserves the right to periodically update this Notice to reflect changes in its information practices. It is the Owner's responsibility to review the content of the Notice on the website http://www.Wonderbum.com.mx. The Controller will understand that if nothing is stated otherwise, it means that the Owner has read, understood, and agreed to the terms set forth therein, which constitutes their consent to the changes and/or updates regarding the processing of their personal data.
SSL Security Certificate or Lock. - Our website has an SSL certificate to provide security to the visitor, indicating that the site is authentic, real, and secure.
SSL stands for Secure Socket Layer, a security protocol that ensures your data travels securely and completely. That is, the transmission of data between a server and a web user, and in return, is fully encrypted. Encrypted data travel refers to the use of mathematical algorithms and a system of keys that are uniquely identified between the user and the server. By having an SSL certificate, the data is encrypted, ensuring that no one can read its contents.
Acceptance of Terms
By using our services, you have read, understood, and agreed to the aforementioned terms.
Last updated: 05/06/2019